EVOK ESHOP GTS
I- INTRO
The SNC EVOK company is a partnership with a capital of 326,480 Euro with headquarters located at sis 17, avenue de l’Opéra – 75001 Paris, registered with the PARIS RCS (Commercial Business Registry) under the no. 809 374 994, Internal community VAT no.: FR42809374994 – Tel: +33 (0)1 58 12 03 03, extension no. 4 Communication – Marketing department – website: www.evokcollection.com
The internet users connecting to the site via the “EVOK BOUTIQUE” section (hereafter referred to as the “site”) are offered the ability to acquire “EVOK” products for sale. This online boutique is available through all of the EVOK group institutional websites (nolinskiparis.com, brachparis.com, sinnerparis.com, courdesvosges.com)
II – SCOPE
These general terms of sale (hereafter referred to as the “General Terms of Sale”) – particularly those detailing the methods for placing an order, making payment, delivery and possible returns – are applicable for all product sales concluded through the Site, given that the delivery is in continental France, including Corsica, Belgium, Luxembourg, the Netherlands, Italy, Spain, Portugal, Austria, Monaco, Hungary, Poland, the Czech Republic, Slovakia, Slovenia, Finland, Sweden, Greece, Estonia, Latvia, Lithuania, Bulgaria, Romania, Andorra, Lichtenstein, San Marin, Switzerland and the United States of America.
These terms govern the sales made on the La boutique EVOK (EVOK boutique) websites, boutique@evokcollection.com, concluded between a non-commercial internet user and the SNC EVOK company.
EVOK reserves the right to modify these general terms of sale at any time with no retroactive effect on the sales and orders that have been placed or are in process. Evok reserves the right to modify and update the terms of sale at any time, while it is still specifically noted that the applicable General Terms of Sale are those in force on the date that a definitive and unequivocal order has been placed and the terms formally accepted by the client. Only the terms and conditions to which the client agrees along with the invoice are applicable to this order or sale.
Consequently, the client acknowledges that they have reviewed the General Terms of Sale before placing their order. In this regard and upon each order placed through the site, the client must confirm that they accept the General Terms of Sale by clicking the check box “I have read and accept the general terms of sale of the online EVOK boutique”. This validation occurring at the time the order is placed shall serve as acceptance of said General Terms of Sale without restriction or reserve. They may be saved via digital download and/or be printed by the client.
III – ORDERING
The client may place an order directly through the website: www.boutique.evokcollection.com
The products selected by the client are added to their Cart throughout the visit. The Cart may be viewed and modified at any time in the section located in the upper right of each page. The client may verify the details of their order by clicking on Order in the Cart section. The order details summarize the type, price and quantity of the products ordered as well as the corresponding shipping costs.
An order summary will be sent to the client immediately by email to the address provided by the client. In this regard, the client formally accepts email to be used for EVOK to communicate the summary of the contents of the order. By saving and/or printing this email, the client has proof of the order, which EVOK recommends they save. It also recommends the client immediately inform EVOK of any possible errors and/or missing elements in the contents of the summary.
Any modification made to the order by the client after the EVOK boutique has confirmed the order is subject to EVOK’s prior approval depending on their constraints and capabilities.
IV – THE PRODUCTS
The EVOK boutique takes special care in presenting each product on the website and providing the product’s sales description, quantity, price and the EVOK boutique’s accepted payment methods.
The EVOK boutique takes special care regarding the quality of the products available for sale on the website. The products are stored under optimal storage conditions and are prepared and packaged according to strict quality requirements. All of the products on the site are available and our offerings are within the limits of available stock.
It is possible that non-substantial errors may be displayed on the site, which the client recognizes and accepts. It is worthwhile to recall that the photographs of the products presented on our website are not contractual.
However, in the event of a delivered product’s non-compliance with its description on the site, EVOK shall undertake to correct this error. The client may exercise their right of withdrawal (see part VIII) or implement the compliance guarantee as described below.
V – PRICE
The prices stated on the website are indicated in Euro, all taxes included, excluding shipping fees, and take into account the French VAT at the normal applicable rate. Any change in the rate may impact the price of the products when placing the order. The price of each of the products shall also be noted in the “Cart” section before the order’s validation. The price will be calculated excluding taxes for all products shipped outside of the European Union. Customs fees, local taxes, import taxes or state taxes may be payable. These fees and sums are to be paid by the Client and are their complete responsibility, for customs declarations as well as payments to be made to the competent authorities and/or agencies in their country.
The orders are payable in Euro by bank card: CB [Carte Bleue], VISA, AMERICAN EXPRESS or MASTERCARD. The client’s bank card shall be debited the day that the order is validated. EVOK reserves the right to modify the prices at any time without prior notification. However, it is recalled that the prices applicable for each order are those in force on the date that the order is definitively and unequivocally placed by the client and under the conditions formally accepted by the client.
The products remain the property of Evok until the price is fully paid by the client.
VI – AVAILABILITY
The product and price offerings are valid as long as they are visible on the site and in stock, the client being informed of the availability of the products at the time the order is placed.
If, despite EVOK’s vigilance and on an exceptional basis, the products ordered are not available (particularly in the event of simultaneous orders being placed for the same product by several clients), EVOK shall inform the client by email as soon as possible and suggest either ordering another product presented on the Site as a replacement or cancelling the order. If the client decides to cancel the order, a reimbursement of the price shall be transferred as a credit onto the client’s bank card, if this card was previously debited.
It is specified that EVOK reserves the right to change the products offered on the site at any time without prior notification, it being specifically stated that those offered for sale and their corresponding prices are those applicable at the time the order is placed as selected and validated by the client.
VII – SHIPPING
The products purchased on the site can only be delivered to the address provided on the site by the client within Metropolitan France, including Corsica, Belgium, Luxembourg, the Netherlands, Italy, Denmark, Spain, Portugal, Austria, Monaco, Hungry, Poland, Czech Republic, Slovakia, Slovenia, Finland, Sweden, Greece, Estonia, Latvia, Lithuania, Bulgaria, Romania, Andorra, Lichtenstein, San Marin, Switzerland and the United States of America. Any delivery address located outside of these regions will be rejected during the online ordering process.
The products are delivered to the shipping address provided by the client while placing the order. The client must ensure that they have provided accurate and complete information regarding the shipping address (street number, street name, postal code, city). Information that is not accurate may lead to additional shipping delays or even a repeat shipment charged to the client.
The shipment of available products is carried out within a maximum of seven (7) business days in France (shipment preparation). This time-line is based on business days and excludes any postal routing problems and depends on the availability of the products.
If the order is not delivered within the indicated delivery deadline, the client may request that the sale be cancelled and that the entire sum paid be reimbursed in full.
VII – RIGHT OF WITHDRAWAL, RETURN AND REIMBURSEMENT
The client retains the right to withdraw, which they may exercise without justification within fourteen (14) days from the date of receipt of the products. Any withdrawal submitted by a client outside of this deadline will not be considered. Consequently, the client shall not be reimbursed.
In the event that a return is granted, the product must be returned in its original condition and original packaging accompanied by the proof of purchase. Any goods unwrapped by the client after delivery may not be returned for hygiene and health safety reasons.
The rates for returns are the responsibility of the Client and are carried out by the Client themselves. The Client assumes all transportation risks. The client has ten (10) business days from the date of informing the Client Support department to send us the goods.
For items returned to our returns department, ensure that you send your item as well as a copy of the invoice by insured and registered mail to the following address:
Address: Boutique EVOK, 17 avenue de l’Opéra 75001 Paris
Email: boutique@evokcollection.com
Telephone +33(0)1 52 12 03 03 Monday through Friday from 09:00 a.m. to 6:00 p.m.
Upon receipt of the product and after verifying the quality and quantity of the product, EVOK will proceed according to the client’s choice, either an exchange or a reimbursement for the product. In the event of a defective product, the client must describe its condition in a detailed manner in writing when returning the product to the address mentioned above.
REIMBURSEMENT DEADLINE
The client is reimbursed by the EVOK boutique within a maximum of ten (10) days from the date of receipt of the merchandise.
The client shall be held responsible in the event of any product depreciation resulting from any handling other than that necessary to establish the nature and characteristics of the product and the amount reimbursed shall be decreased to reflect the value of the deteriorated products.
IX – RESPONSIBILITIES
The products offered are compliant with current European legislation. EVOK cannot be held responsible for not executing the contract in the case of force majeure, flooding, fire, total or partial disruptions or labour strikes, health emergencies, particularly those affecting transportation and/or communication services.
X – DATA PROTECTION
The EVOK boutique takes special care in protecting your personal data and makes every effort to respect this right.
EVOK undertakes to directly respect all of the provisions of the marketing profession’s Code of Ethics regarding the protection of personal data (December 1993 version).
The identity, brand and commercial nature of the propositions shall be clearly specified in the subject line appearing in email messages. The footer of the message shall also include the option to exercise one’s right to reject the delivery of any new sales related email through one click.
Furthermore, any use of the email database shall be subject to a verification of the client’s declaration performed by CNIL (Commission Nationale Informatique & Libertés [French Commission for Data Protection]).
XI – INTELLECTUAL PROPERTY
The intellectual property rights attached to products sold on the site are and remain the exclusive property of Evok. All of the usage rights are exclusively reserved for Evok. Under these conditions, any reproduction, distribution or use for whatever reason, even partially, of the intellectual property rights is prohibited without the prior written approval of Evok. The Evok brand and logos are trademarked. Consequently, any reproduction constitutes a forgery.
XII – SETTLEMENT OF DISPUTES
The following provisions are reserved for customers of the establishment, i.e. persons who have a contractual relationship with the establishment and are considered to be consumers within the meaning of the Consumer Code.
Mediation
Having referred the matter to the Company’s Customer Service department in accordance with the procedures set out in these general terms and conditions, and in the absence of an agreement or a satisfactory response from the department within 60 days, the customer may, with a view to resolving the dispute amicably, refer the matter free of charge to the consumer ombudsman responsible for the Company, using the following contact details: AME
Conso – 11 Place Dauphine 75001 Paris – Telephone: 09.53.01.02.60 – Website: www.mediationconso-ame.com
Non-professional customers within the meaning of the French Consumer Code, understood as legal entities not acting for professional purposes, may also refer their dispute to the Consumer Ombudsman under the same conditions.
Online dispute resolution
Customers are informed of the existence of an online dispute resolution platform (RLL) operated by the European Commission and accessible via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
The Company’s e-mail address for this purpose is: boutique@evokcollection.com